Workforce Management Optimization Specialist

9 hours ago


Stockholm, Stockholm, Sweden TN Sweden Full time

We're a mission-driven startup committed to changing the energy industry. Our goal is to make it easy for users to reduce their energy consumption and costs. We're a team of passionate people who are constantly learning and growing.

Job Mission

About the Role:

We're looking for a detail-oriented Workforce Management Specialist to monitor and manage staffing, analyze data trends, and collaborate across teams to implement agile staffing strategies.

Key Responsibilities:

  • Monitor and manage skilling, queue prioritization, adherence to schedules, making intra-week adjustments to optimize staffing levels and meet SLA goals
  • Analyze data trends and historical patterns to forecast staffing needs for short to medium term, proactively identifying risks to service delivery
  • Collaborate across departments and teams to implement agile staffing strategies to meet wider business objectives cost-effectively
  • Develop and track key WFM reports pertaining to Service and Staff performance KPIs (viz. ART, SL/Abn, Forecast accuracy, Occupancy, Shrinkage, Utilization, etc)
  • Aiding in vendor cost tracking and invoice reconciliation and RnP scorecard
  • Strong analytical and problem-solving skills with attention to detail and ability to work under pressure
  • Excellent communication and interpersonal skills with experience in collaborating with diverse teams

We're a dynamic and fast-paced environment that values innovation, collaboration, and continuous learning. If you're passionate about optimizing workforce efficiency and ensuring seamless service delivery, we encourage you to apply.



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