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Technical CRM User Support Expert

2 weeks ago

Solna Municipality, Sweden Dun & Bradstreet Sweden AB Full time

Are you passionate about delivering exceptional customer experiences? Do you have a knack for problem-solving and enjoy working with technology? If so, we may have the perfect opportunity for you

We are seeking a skilled CRM Support Agent to join our team at Dun & Bradstreet Sweden AB. As a key member of our organization, you will be responsible for providing expert-level support and maintenance of our Customer Relationship Management (CRM) system, including Salesforce.

In this role, you will work closely with sales and operations teams to respond to user queries, resolve issues, and implement improvements to the CRM platform. Your attention to detail, strong problem-solving skills, and excellent communication abilities will enable you to provide exceptional support to our users.

Key responsibilities include:

  • Providing day-to-day user support and maintaining the CRM system, including managing user queries, user administration, and user training.
  • Ensuring data accuracy and integrity in the CRM platform through procedural/bulk updates.
  • Configuring the Salesforce system, creating reports, dashboards, and workflows.
  • Gathering business requirements and documenting proposals for system improvements.
  • Identifying ways to streamline and improve current processes.

To succeed in this role, you will need:

  • Proven experience providing technical administration with CRM systems, ideally Salesforce.
  • Excellent interpersonal and stakeholder management skills.
  • Strong problem-solving skills and desire to find solutions.
  • Excellent attention to detail, good presentation, written, and oral communication skills.
  • Understanding of relational databases and database integrity tools is desirable.
  • Experience of handling and investigating user queries is desirable.
  • Professional fluency in English is essential for this role, Swedish is helpful but not a must.

We offer a dynamic and supportive work environment, flexible working arrangements, and a comprehensive benefits package, including two paid volunteer days, a paid day for health and wellness, and annual wellness/sport benefit.