Senior Instrumentation Specialist

6 hours ago


Solna Municipality, Sweden TN Sweden Full time

About TN Sweden

TN Sweden is a global healthcare company devoted to improving life through the development of products and technologies that span the breadth of healthcare. At TN Sweden, we're committed to helping you live your best possible life through the power of health.

Our mission is to understand that the first step to living your best life is good health. Everything we make is designed to help you do just that. That's our commitment to building life-changing technologies that keep your heart healthy, nourish your body at every stage of life, help you feel and move better, and bring you information, medicines and breakthroughs to manage your health.

About Abbott Diagnostics Division in TN Sweden

We are a leading provider of diagnostic solutions used in healthcare institutions, physician offices, emergency rooms and laboratories thousands of times every day, in practically every country around the world. Our test results are often the 'start' button for patient care decision-making – influencing 70% of critical healthcare decisions for millions of people worldwide. The crucial information derived from our testing platforms helps inform treatment decisions for hundreds of health conditions from heart attacks to blood disorders to infectious diseases and cancers.

The Role

We are seeking a skilled Senior Instrumentation Specialist to join our team. In this role, you will be responsible for performing field service, planned maintenance activities, hardware and software upgrades, and providing first-line support. You will also assist with installations and deinstallations, ensuring our customers receive top-notch service.

The position is field based, and work is performed at our customer sites, mainly hospital laboratories. The main area of work is the central part of Sweden and Stockholm, with frequent traveling across the whole of Sweden and the Nordics expected.

The ideal candidate should be self-driven and dedicated to keeping instruments running and customers satisfied.

Main Responsibilities:

  • Schedule and perform planned maintenance (PM) activities.
  • Troubleshoot technical problems and perform hardware and software upgrades.
  • Assist with instrument installations and deinstallations.
  • Provide phone support to customers and first-line service to Abbott Ambassadors.
  • Identify customer needs, propose solutions, and resolve problems.
  • Provide service reports and documentation to the customer after service.
  • Maintain a high level of customer satisfaction and accountability.

Requirements:

  • Bachelor's degree or equivalent experience required. A degree in medical, electrical, mechanical, or medical technology is preferred.
  • Experience in establishing a 'Best in Class' Customer Support with a focus on continuous improvement and KPIs.
  • Strong analytical, technical, and innovative skills.
  • Excellent organizational and administrative abilities.
  • Results-oriented with a strong attention to detail and quality.
  • Ability to assimilate technical information and drive resolution of issues.
  • Proficiency in using analytical tools and software.
  • Attention to detail and a concern for quality.
  • Customer-oriented and trustworthy.
  • Strong verbal and written communication skills with excellent customer-facing capabilities.
  • Fluency in one Nordic language and English.

What We Offer

At TN Sweden, we provide a varied, challenging and international position in a dynamic and pleasant working environment. We offer excellent primary and secondary benefits, a positive working atmosphere, a personal growth plan, extensive training opportunities and good career perspective. Our organization is in the business of advancement, both in health solutions and in the lives and careers of our employees.



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