Unified Communications Manager

2 days ago


Stockholm, Stockholm, Sweden TN Sweden Full time

Key Responsibilities:

  • Provide end-to-end ownership and accountability for the service delivery, maintenance, and support of the global VOIP infrastructure.
  • Manage telephony migrations from on-premise CUCM into Cisco Cloud (Webex Calling).
  • Design, build, manage, optimize, support, and maintain the global enterprise VOIP environment.
  • Develop and maintain technical standards and system configuration documentation.
  • Responsible for software and hardware upgrades relating to the Cisco voice infrastructure.
  • Proactively and reactively identify and remediate voice and video performance issues.
  • Act as an escalation point for the IT Service Center to review and resolve technical issues.
  • Participate in an on-call rotation to provide operational support as needed.

The successful candidate will have a strong understanding of telephony/UC protocols, H323, SIP, T38, TLS, and Codecs, as well as knowledge of network architecture and maintenance, such as log analysis, backup/recovery, high availability, capacity planning, and DR/resiliency.



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