
IT Infrastructure Lead
6 days ago
Company Overview
Epiroc Group is a leading provider of innovative solutions for the mining and infrastructure industries. We empower global teams with cutting-edge tools for seamless communication and collaboration.
The company's mission is to drive productivity and efficiency through innovative technology and transparent processes. Our goal is to provide expert solutions that exceed customer expectations.
Your Role
As a SharePoint Support Lead, you will be responsible for ensuring the optimal functionality, availability, and user experience of our SharePoint platform. This includes leading internal and external resources, aligning business needs with IT policies.
Your Responsibilities
- Acting as a liaison between support coordinators and teams, integrating business requirements with IT strategies.
- Collaborating with governance teams to enhance SharePoint services and functionality.
- Overseeing support processes to meet service level agreements (SLAs) and business goals.
- Resolving support-related issues efficiently to maintain seamless service operations.
- Maintaining comprehensive and up-to-date support documentation.
Your Profile
You are a problem-solver with excellent communication and leadership skills, capable of managing multiple priorities in a global environment. You are structured, proactive, and thrive in collaborative settings.
To succeed in this role, you should have:
- A bachelor's degree in information technology, Computer Science, or a related field.
- 5–10 years of proven experience with global SharePoint environments (on-premises and cloud).
- Strong knowledge of Microsoft 365 and SharePoint-specific technologies (e.g., Search, Metadata, and User Profile Service).
- Experience in team leadership and project management.
- Familiarity with tools like Azure DevOps.
- ITIL v4 certification is an advantage.
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