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Senior Store Manager Role

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Stockholm, Stockholm, Sweden Urban Outfitters Full time
Job Summary

This Senior Store Manager role requires a highly motivated and experienced professional who can drive sales, improve customer satisfaction, and maintain a high level of customer service.

Main Responsibilities
  • Oversee the operations of the store and be strategic in short and long term planning.
  • Assume total store accountability for sales, service, profitability and loss prevention.
  • Develop and implement strategies to drive sales growth and improve customer satisfaction.
Key Performance Indicators
  • Drive sales growth through effective leadership and management.
  • Improve customer satisfaction through excellent customer service.
  • Maintain a high level of customer service through regular feedback and coaching.
Leadership Qualities

Empower management to conduct and execute productive daily and department meetings by ensuring there is a comprehensive structure in place i.e. agenda.

  • Model the way for the store team and inspire a shared vision.
  • Responsible for the roll-out of new training and operational initiatives.
  • Possess excellent communication skills in both written and verbal form.
Operations Management

Coach management to take the initiative as leaders to oversee all levels of customer service and set daily goals and expectations to create a positive store environment.

  • Exhibit excellent floor presence by training and coaching the store team on customer service, standards, product placement and time management.
  • Achieve Company-average mystery shop results by guiding the team to uphold the Company's customer service standard.