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Head of Product Development
14 hours ago
Company Overview
As a leading European Customer Relationship Management (CRM) solution provider, we empower businesses of all sizes with complete, flexible, and scalable software for growth.
Our platform serves over 300,000 users across 63 countries, offering integrated products for marketing automation, sales, project management, customer service, and customer nurturing.
Established in 2005, our headquarters are based in Brussels, with a global presence of around 500 employees across Europe and remote locations.
Role Summary
We seek a skilled professional to lead the product life cycle of our Tribe CRM, spanning product development, marketing, sales, financial outcomes, and logistical considerations.
This individual will collaborate with cross-functional teams – engineering, sales, marketing, and support – to ensure alignment with business objectives and customer satisfaction.
Key responsibilities include developing business cases for new products, enhancements to existing offerings, and strategic ventures.
- Draft and implement effective product strategies to drive business growth and market expansion.
- Develop thorough analyses of market trends, competitor activities, and customer preferences to inform product decisions.
- Foster collaboration with various stakeholders to ensure successful product launches and ongoing improvement.
Key Responsibilities
This role entails:
a) Product strategy formulation and operational objectives translation into a successful product business plan to optimise profit, turnover, and market position.
b) Conduct market research and competitive analysis to adjust the product business plan and make sales forecasts.
c) Consumer wish and need study, and competition's product range analysis, to initiate and realise product renewal.
d) Collaboration with engineering, sales, marketing, and support teams to achieve business case and customer satisfaction goals.
e) Roadmap definition and progress tracking, problem-solving if necessary, to meet predetermined deadlines.
f) Contribution to thought process and realisation of promotions, publicity, and commercial actions in close consultation with marketing and sales departments.
g) Communication on roadmap and collection/analysis of information on product performance, reporting on the progress of the product life cycle.
h) Advice to other departments concerning acquired experience and knowledge to support decision-making processes.
i) Coaching and motivating employees to use their competencies, skills, and know-how effectively, ensuring team stability and evolution.
We Offer
A competitive salary package with a bonus system and referral programme.
A stable and growing company with an entrepreneurial mindset where your ideas are encouraged and supported.
International opportunities for growth and internal mobility.
Events such as team lunches, after-work gatherings, sports, and trips.
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