
Chief Information Officer IT
19 hours ago
About the role
Are you ready to make an impact on a global scale? As our Global head of IT Service Desk, you'll lead a diverse and talented team, ensuring seamless IT operations across all European offices. Your mission: to lead the IT Service Desk in delivering exceptional support, optimizing processes, and enhancing user satisfaction.
Key Responsibilities- Manage a geographically dispersed team of IT specialists, fostering collaboration, innovation, and knowledge sharing.
- Promote teamwork and cross-border cooperation to achieve shared goals.
- Monitor and optimize KPIs such as ticket resolution times, SLAs, and user satisfaction.
- Act as the escalation point during critical incidents, coordinating swift and effective responses.
- Maximize the potential of IT tools like Jira ITSM and Microsoft Teams, integrating AI and smart features.
- Develop and implement strategies to enhance IT support, focusing on efficiency and remote capabilities.
- Oversee staffing, tools, and vendor services, balancing cost-efficiency with exceptional service delivery.
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Chief Information Security Officer
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Chief Risk Officer
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Chief Production Officer
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