Chief Information Officer IT

19 hours ago


Stockholm, Stockholm, Sweden Gant AB - Stockholm Full time

About the role

Are you ready to make an impact on a global scale? As our Global head of IT Service Desk, you'll lead a diverse and talented team, ensuring seamless IT operations across all European offices. Your mission: to lead the IT Service Desk in delivering exceptional support, optimizing processes, and enhancing user satisfaction.

Key Responsibilities
  • Manage a geographically dispersed team of IT specialists, fostering collaboration, innovation, and knowledge sharing.
  • Promote teamwork and cross-border cooperation to achieve shared goals.
  • Monitor and optimize KPIs such as ticket resolution times, SLAs, and user satisfaction.
  • Act as the escalation point during critical incidents, coordinating swift and effective responses.
  • Maximize the potential of IT tools like Jira ITSM and Microsoft Teams, integrating AI and smart features.
  • Develop and implement strategies to enhance IT support, focusing on efficiency and remote capabilities.
  • Oversee staffing, tools, and vendor services, balancing cost-efficiency with exceptional service delivery.


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