IT Process Manager

2 days ago


Stockholm, Stockholm, Sweden Swedbank AB Full time

Company Overview

Swedbank AB is a leading financial institution in the Nordics, committed to delivering high-quality IT services to its customers. Our IT team is dedicated to designing, implementing, and improving our processes to support the organization's digital transformation.

Job Description

We are seeking an experienced IT Process Manager to join our Process Office team of ITSM experts. As an IT Process Manager, you will be responsible for guiding Swedbank in delivery of high-quality IT Services and supporting the organization in IT Service Management. Your main goal as a manager will be to support and empower both individuals and the team, creating an environment where everyone can thrive and do their best work.

Responsibilities

  • Determine, plan, control, and evaluate process improvements to optimize operational efficiency.
  • Develop and maintain strong relationships with internal stakeholders to ensure effective collaboration and communication.
  • Lead and motivate cross-functional teams to achieve goals and objectives.

Requirements

  • Demonstrated ability to lead oneself and inspire others towards achieving goals.
  • Strong cooperation skills with a focus on finding solutions collaboratively.
  • Proven ability to work effectively within diverse teams.
  • Familiarity with IT Service Management tools and methodologies.
  • Relevant academic degree or equivalent professional experience.

Benefits

  • Personal and professional growth through self-leadership and continuous development.
  • Meaningful work that positively impacts our workplace, our customers, and society.
  • An open and collaborative culture that encourages cross-functional teamwork and provides networking opportunities.

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