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Software Support Engineer

1 week ago

Stockholm, Stockholm, Sweden Xensam AB Full time

Xensam AB is a pioneering company in the field of AI-powered Software Asset Management. We're committed to excellence, energy, and enthusiasm in our organization.

About the Role

We're looking for a highly skilled Customer Service Professional to join our technical support team. As a member of our team, you'll be responsible for providing top-notch support to customers worldwide, working with our technical solutions and educating users on how to utilize our software effectively.

This role offers significant growth opportunities for advancement within the company. If you have a dream career path, this position can lead you there.

Key Responsibilities
  • Providing technical assistance to customers and end-users.
  • Diagnosing and resolving software-related issues.
  • Communicating effectively with customers.
  • Managing and documenting support tickets.
  • Collaborating with the technical team for issue resolution.
  • Staying updated on Xensam's software products and updates.
  • Gathering and relaying customer feedback for product improvement.
Required Qualifications
  • Good basic technical competence.
  • Some experience in Software Support (B2B).
  • Troubleshooting experience.
  • Effective research skills (Google and reading knowledge base).
  • Proficiency in Windows/Mac/Linux.
  • Excellent communication skills, both in written and verbal English and Swedish.
  • Adaptability and willingness to learn about the industry and market trends.
  • Self-motivated and target-oriented, with a hunger to develop within the company.
Benefits
  • A dynamic position embracing 'freedom under responsibility'.
  • Three days in-office (with remote work on Mondays and Fridays).
  • Free access to beverages, snacks, gym facilities, on-site massage, shuffleboard, and other games.
  • If sales targets are met, all employees enjoy an annual destination trip.
  • Join an ambitious and diverse team, and work with cutting-edge technology in the fastest-growing SAM software on the market.
  • An opportunity to shape your career growth while contributing to the company's success.