Global Telephony Solutions Expert

17 hours ago


Stockholm, Stockholm, Sweden TN Sweden Full time

About the Role:

Transforming Telephony Experience

We are seeking a dedicated Solution Architect to lead the charge in transforming our customers' telephony experience within the Microsoft Teams platform.

In this key role, you'll be contributory in shaping tailored telephony solutions that seamlessly integrate with Teams, enabling businesses to thrive in the digital era.

Your Responsibilities:

  1. Lead telephony implementations within Microsoft Teams.
  2. Collaborate with clients to understand their needs, current infrastructure, and telephony challenges.
  3. Design customized telephony architectures that leverage various VoIP technologies and network infrastructures.
  4. Oversee the implementation of the solution to ensure efficient and reliable telephony integration.
  5. Continuously optimize the solution to enhance performance and user experience.
  6. Provide technical support and guidance to both internal teams and customers throughout the project lifecycle.
  7. Troubleshoot technical issues, offer best practice advice, and conduct training sessions for users and administrators.

About You:

  • Great knowledge of the Microsoft Teams platform and its telephony integrations.
  • Experience in designing and implementing telephony architectures.
  • Strong understanding of VoIP technologies and cloud-based communication solutions.
  • Fluent in both Swedish and English (additional language skills considered a plus).
  • Holding certifications such as Microsoft 365: Teams Administrator Associate.
  • Excellent communication skills, bridging technical language to diverse audiences.
  • Strong problem-solving and analytical skills.


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