Radio Pharmacy Support Engineer
2 weeks ago
Job Overview
We are seeking a highly skilled Radio Pharmacy Support Engineer to join our team at GE Healthcare. As a key member of our Nordic region support team, you will be responsible for providing expert technical support to internal and external customers across the region.
Key Responsibilities:
- Critical System Support: Deliver on-site and remote support to customers using applicable technology and tools.
- Tech Focal Point: Act as the technical focal point for Radio-Pharmacy modality within the region, driving major initiatives and NPI projects.
- Remote Fix Rate & FCR: Utilize all available tools to drive Remote Fix Rate (RFR) and First Call Resolution (FCR) metrics.
- Customer Service: Proactively support customer service/satisfaction initiatives within the region, providing technical support to Zone Service Managers, Field Service Engineers, and Sales teams.
- Training & Development: Develop the technical expertise of field service engineers, maintain up-to-date knowledge of modality products, service expertise, and tools.
- NPI & EOL: Support NPI and End-of-Life (EOL) programs in partnership with modality and commercial teams.
Requirements:
- Proven Expertise: Extensive experience within Radio-Pharmacy.
- Strong Analytical Skills: Excellent analytical skills, strong problem analysis/solving skills.
- Team Player: Highly motivated team-player with a positive attitude.
- Adaptability: Flexibility to meet changing business needs.
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