Radio Pharmacy Support Engineer

2 weeks ago


Stockholm, Stockholm, Sweden GE Healthcare Full time

Job Overview

We are seeking a highly skilled Radio Pharmacy Support Engineer to join our team at GE Healthcare. As a key member of our Nordic region support team, you will be responsible for providing expert technical support to internal and external customers across the region.

Key Responsibilities:

  • Critical System Support: Deliver on-site and remote support to customers using applicable technology and tools.
  • Tech Focal Point: Act as the technical focal point for Radio-Pharmacy modality within the region, driving major initiatives and NPI projects.
  • Remote Fix Rate & FCR: Utilize all available tools to drive Remote Fix Rate (RFR) and First Call Resolution (FCR) metrics.
  • Customer Service: Proactively support customer service/satisfaction initiatives within the region, providing technical support to Zone Service Managers, Field Service Engineers, and Sales teams.
  • Training & Development: Develop the technical expertise of field service engineers, maintain up-to-date knowledge of modality products, service expertise, and tools.
  • NPI & EOL: Support NPI and End-of-Life (EOL) programs in partnership with modality and commercial teams.

Requirements:

  • Proven Expertise: Extensive experience within Radio-Pharmacy.
  • Strong Analytical Skills: Excellent analytical skills, strong problem analysis/solving skills.
  • Team Player: Highly motivated team-player with a positive attitude.
  • Adaptability: Flexibility to meet changing business needs.


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