IT Operations Expert

12 hours ago


Stockholm, Stockholm, Sweden Broadridge Full time
About the Role

We are seeking an experienced IT Operations Expert to join our team at Broadridge. As an IT Operations Expert, you will play a key role in ensuring the smooth operation of our IT infrastructure and services.

Key Responsibilities:
  • Incident Management:
    • Identify, prioritize, and resolve IT-related incidents in a timely and efficient manner.
    • Communicate effectively with stakeholders on incident resolution and prevention strategies.
  • Problem Management:
    • Investigate and analyze the root cause of IT-related problems.
    • Develop and implement problem prevention strategies to reduce recurrence.
  • Change Management:
    • Develop and implement change management processes to ensure minimal disruption to IT services.
    • Coordinate with cross-functional teams to ensure effective communication and collaboration.
  • Service Level Management:
    • Develop and manage service level agreements (SLAs) to ensure quality and responsiveness of IT services.
    • Monitor and report on IT service performance to ensure continuous improvement.

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