Sports Video Analysis Specialist

4 days ago


Malmo, Skåne, Sweden Spiideo AB Full time

About Spiideo AB

Spiideo AB is a global leader in automated, cloud-based solutions for sports video analysis and streaming. Our innovative technology helps renowned professional and collegiate teams, media companies, and leagues and federations to improve their performance.

We are seeking a highly skilled CUSTOMER SUCCESS MANAGER - EUROPE to join our team. As a key member of our Customer Success department, you will be responsible for managing a diverse portfolio of clubs and leagues across Europe and Scandinavia with a primary focus in Germany, Switzerland and Austria.

Key Responsibilities:

  • Onboarding & Training: help new customers get onboarded with Spiideo's products including Spiideo Perform (video analysis), Spiideo Play (streaming), and Spiideo Replay (VAR).
  • Customer Satisfaction: delivering exceptional guidance to maximize potential and ensure customer success.
  • Renevals: proactive management to achieve company renewal targets.
  • Upsell & Expansion: identify opportunities to maximize and expand usage of Spiideo's products.
  • Churn management: proactively engage to reduce churn and ensure customer success.
  • Relationship building: cultivate strong, trusted partnerships with key stakeholders.
  • Process development: ability to coordinate and manage complex implementations.

The Ideal Candidate:

  • Prior Customer Success or Sales experience (at least 2 years).
  • Fluent in German, Swedish and English, both written and spoken.
  • Sports tech industry experience is a plus.
  • Very process-driven and structured approach to working.
  • Self-motivated, takes initiative, positive, team-first attitude.
  • Excellent ability to train customers via Webinars, 1on1 meetings, etc.
  • Strong problem solving skills.
  • Excellent communication and presentation skills.
  • Passion for customer success and joy in seeing customers succeed.

About the Role:

This is an exciting opportunity to join a growing, international SaaS company and make a real impact. You will be part of a friendly and skilled multinational team and have access to cutting-edge tools and resources to empower your work.

Benefits:

  • Chance to make a difference in a growing, international SaaS company.
  • Friendly and skilled multinational team.
  • Access to cutting-edge tools and resources to empower your work.
  • Extensive pension & insurance package in line with collective agreements.
  • Wellness contribution.
  • Parental leave benefits.
  • Opportunity to spend two working hours per week on physical activity.


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