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Service Manager Hardware
2 months ago
Vi tror att framsteg och möjligheter skapas bäst genom samarbete och samverkan. Välkommen till en plats där vi arbetar tillsammans för att skapa värde för våra kunder och medarbetare.
Du kommer att vara en del av IT-avdelningen på Saab och arbeta med Digital Workplace, som omfattar klientdatorer, programvara, telefoni, konferensrum och anslutningsmöjligheter som möjliggör för våra medarbetare att komma åt affärsapplikationer och kommunicera med andra anställda, partners och kunder.
I rollen som Service Manager för Hardware förväntas du ha en holistisk syn på verksamheten, hantera den dagliga driften, ekonomisk uppföljning, tjänsteuppföljning samt förbättringsarbeten. Rollen inkluderar inköp och utvärdering av leverantörer, livscykelhantering, säkerhetsuppdateringar, utveckling och nyutveckling. Du kommer att arbeta nära Service Managers och Service Owners inom Digital Workplace.
Huvudsakliga ansvarsområden:
- Ansvarig för förvaltningsaktiviteter samt mindre projektuppdrag
- Kontaktyta mot verksamheten utifrån de tjänster som ingår
- Driva teamkänsla och den kultur vi eftersträvar på Digital Workplace
- Regelbunden uppföljning med Service Owners kring tjänster och nya initiativ
Vi letar efter dig som har rätt kompetens, erfarenhet och förmåga att hantera ovanstående utmaningar. För att lyckas i rollen ser vi gärna att du har ett stort intresse för teknik, är kundorienterad och affärsinriktad, samt har en god analytisk förmåga. Du är van vid att arbeta självständigt men är också en bra lagspelare. För att trivas med oss behöver du vara serviceinriktad och gilla att arbeta i en miljö där förutsättningarna kan förändras snabbt, baserat på användarnas behov och Service Owners prioriteringar.
Som person är du ivrig att utvecklas och lära dig, engagerad i att arbeta mot mål och nå resultat. Det viktigaste är att du har viljan, intresset och engagemanget att lära dig.
För att trivas i den här rollen tror vi att du har följande färdigheter eller erfarenheter:
- Förmåga att coacha och motivera människor
- Utmärkta kommunikationsfärdigheter på både svenska och engelska
- Strukturerad och van vid att dokumentera ditt arbete för tjänstens räkning
- Van vid att arbeta med kravanalys och hur detta omsätts i teknik
Befattningen kräver att du genomgår och godkänns enligt vid var tid gällande bestämmelser för säkerhetsskydd. För befattningar där Saab har krav på säkerhetsklassinplacering kan, i förekommande fall, medföra krav på visst medborgarskap.