Department Head

2 days ago

Stockholm, Stockholm, Sweden Urban Outfitters Full time
Job Summary:

The primary objective of this role is to assume total department accountability for sales, service, and loss prevention. To create a department environment that fosters creativity and inspires the Urban Outfitters customer. Ensure appropriate feedback and guidance is given to execute employee development. To assist senior management with all general store operations within their sphere of responsibility. Participate in building community relationships that directly reflect the Urban culture. To uphold the Urban Outfitters 'Peers Teaching Peers' philosophy.

Key Responsibilities:
  • Recruit, motivate, develop, and lead a store team
  • Manage all aspects of performance development within the department team (Performance Appraisals, Individual Development Plans, Coaching and Counselling, and Disciplinary actions)
  • Recognize and develop talented individuals for advancement and growth within the organization
  • Uphold Company standards and act as a positive role model to others
Leadership and Communication:
  • Inspire, motivate, and encourage teamwork among the team
  • Conduct productive daily meetings to ensure that goals are met
  • Effectively delegate projects while allowing others the creativity to succeed by making their own decisions
  • Possess excellent communication skills in both written and verbal form
Store Operations:
  • Oversee all levels of customer service by setting daily goals and expectations to create a positive store environment
  • Exhibit excellent floor presence by training and coaching the store team on customer service, standards, product placement, and time management
  • Achieve Company-average mystery shop results by upholding the Company's mystery shop standards
Merchandising and Display:
  • Manage all aspects of the assigned department in collaboration with the Visual Merchandising Manager regarding training, shipment placement, markdowns, transfers, merchandising, and store standards
  • Understand and interpret current fashion trends in local markets to generate creative solutions
  • Take an active role in ensuring floor sets for the department are well-organized and scheduled appropriately
Commercial Awareness:
  • Maximize departmental sales through analytical and creative management of merchandise from receipt to sales
  • Utilize Company reports to react to trends and drive business
  • Stay abreast of current trends and have a sound knowledge of customer profile by keeping up to date with external influences, such as media and local community
  • Manage stock levels appropriately, considering the store environment, through the understanding of relevant reports and market trends
  • Demonstrate entrepreneurial skills to achieve and exceed store targets
Requirements:
  • Experience in a management role working in a fast-paced, high-volume fashion retail environment
  • Demonstrate strong operational skills
  • An understanding of the Urban Outfitters culture and its appeal to the local market
  • Ability to drive sales through excellent service, strong visual presentation, and a full understanding of the business

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