Digital Platform Integration Specialist
3 days ago
About Stockfiller
Stockfiller is a pioneering Food Tech scaleup on a mission to revolutionize the food industry through its innovative eB2B platform. The platform connects suppliers, grocery chains, independent outlets, wholesalers, and transportation companies, creating a seamless and efficient food ecosystem.
We are committed to sustainability and social impact. Together with our partners, we have made significant contributions to reducing food waste and promoting environmental sustainability.
Our Stockholm office is a vibrant and collaborative workspace where you'll be surrounded by passionate colleagues, great coffee, and exciting after-work activities. While we do offer flexibility, this position requires regular presence in the office.
The Role
In this role as Technical Customer Success Manager at Stockfiller, you will play a key part in ensuring customers achieve optimal results from our platform. You will act as a bridge between customers and technical teams, facilitating smooth integrations, troubleshooting technical challenges, and optimizing workflows.
Main Responsibilities
- Collaborate closely with customers to onboard them efficiently and understand their needs, providing proactive solutions to enhance their experience.
- Manage and support technical integrations, guaranteeing seamless data exchange between Stockfiller and customer systems.
- Assist with troubleshooting technical issues and guide customers through resolution processes.
- Work closely with internal teams, including developers and product managers, to enhance our platform and address technical challenges.
- Develop best practices, documentation, and training materials to empower customers and streamline onboarding.
- Analyze customer data and feedback to identify opportunities for improvement and innovation.
Requirements
- Familiarity with Excel / Google Sheets.
- Tech-savvy and solutions-oriented, with experience in technical integrations, APIs, or SaaS platforms.
- A strong communicator, able to explain complex technical concepts to both technical and non-technical stakeholders.
- Customer-focused, passionate about delivering an exceptional experience and solving challenges proactively.
- A team player, eager to collaborate across departments to drive success.
- Analytical and detail-oriented, with the ability to troubleshoot technical issues and optimize processes.
- Bachelor's degree or higher.
Bonus Points for Experience With:
- Previous experience with customer adoption tools.
- API integrations and data flows.
- SQL and/or other database knowledge.
- Cloud platforms (AWS, Azure, or similar).
- B2B SaaS platforms or Food Tech industry experience.
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