End User Computing and IT Operations Expert
5 days ago
Job Summary
The Operations Expert in IT End User Computing (EUC) & Modern Digital Workplace solutions is responsible for providing operational support for existing EUC solutions according to established service levels, focusing on improving end-user productivity.
This role involves:
- Incident Management: Addressing and resolving incidents related to Microsoft 365 services and Active Directory
- Request Fulfillment: Processing requests for adding or removing users from groups, granting permissions, and other license-related issues
- Operations: Following up on M365 message center for updates and changes to existing services and implementing changes promptly
- Security Measures: Implementing security measures to prevent phishing attacks and educating users on recognizing phishing attempts
Key Requirements
- Minimum 5 years of experience in similar roles
- Demonstrated experience in operational support (L2/L3) in Microsoft M365 ecosystem, Active Directory, and end-point management solutions
- Strong knowledge of Microsoft 365 services such as Exchange Online, SharePoint Online, Teams, Entra ID, Outlook, Power Automate, and Stream
- Experience with mobile device management (MDM), Intune, Config Manager/SCCM, Autopilot, or equivalent technologies
- Excellent problem-solving and troubleshooting skills are crucial for addressing and resolving various technical issues and requests related to Microsoft 365 services and AD
- Ability to manage incidents and request fulfillment in ServiceNow
- Fluent in English, both spoken and written
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