End User Computing and IT Operations Expert

5 days ago


Stockholm, Stockholm, Sweden Edmond Pharma S.R.L. Full time

Job Summary

The Operations Expert in IT End User Computing (EUC) & Modern Digital Workplace solutions is responsible for providing operational support for existing EUC solutions according to established service levels, focusing on improving end-user productivity.

This role involves:

  • Incident Management: Addressing and resolving incidents related to Microsoft 365 services and Active Directory
  • Request Fulfillment: Processing requests for adding or removing users from groups, granting permissions, and other license-related issues
  • Operations: Following up on M365 message center for updates and changes to existing services and implementing changes promptly
  • Security Measures: Implementing security measures to prevent phishing attacks and educating users on recognizing phishing attempts

Key Requirements

  • Minimum 5 years of experience in similar roles
  • Demonstrated experience in operational support (L2/L3) in Microsoft M365 ecosystem, Active Directory, and end-point management solutions
  • Strong knowledge of Microsoft 365 services such as Exchange Online, SharePoint Online, Teams, Entra ID, Outlook, Power Automate, and Stream
  • Experience with mobile device management (MDM), Intune, Config Manager/SCCM, Autopilot, or equivalent technologies
  • Excellent problem-solving and troubleshooting skills are crucial for addressing and resolving various technical issues and requests related to Microsoft 365 services and AD
  • Ability to manage incidents and request fulfillment in ServiceNow
  • Fluent in English, both spoken and written


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