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IT Operations Expert in Modern Digital Workplace Solutions

3 weeks ago

Stockholm, Stockholm, Sweden Edmond Pharma S.R.L. Full time

Role Overview

The Operations Expert in IT End User Computing (EUC) & Modern Digital Workplace solutions is responsible for providing operational support for existing EUC solutions according to established service levels, focusing on improving end-user productivity.

This role involves addressing and resolving incidents related to AD accounts access, email delivery issues, SharePoint and Teams functionalities, account compromises, Outlook issues, Entra ID objects, and access problems. The expert also responds to and manages reports of suspicious or phishing emails received by users and handles issues related to other M365 services such as Power Automate, Stream, and Viva Connections.

Main Responsibilities

  • Incident Management: Address and resolve incidents related to Microsoft 365 services and Active Directory
  • Request Fulfillment: Process requests for adding or removing users from groups, granting permissions, and other license-related issues
  • Operations: Follow up on M365 message center for updates and changes to existing services and implement changes promptly
  • Security Measures: Implement security measures to prevent phishing attacks and educate users on recognizing phishing attempts

Required Skills and Qualifications

  • Minimum 5 years of experience in similar roles
  • Demonstrated experience in operational support (L2/L3) in Microsoft M365 ecosystem, Active Directory, and end-point management solutions
  • Strong knowledge of Microsoft 365 services such as Exchange Online, SharePoint Online, Teams, Entra ID, Outlook, Power Automate, and Stream
  • Experience with mobile device management (MDM), Intune, Config Manager/SCCM, Autopilot, or equivalent technologies
  • Excellent problem-solving and troubleshooting skills are crucial for addressing and resolving various technical issues and requests related to Microsoft 365 services and AD
  • Ability to manage incidents and request fulfillment in ServiceNow
  • Fluent in English, both spoken and written