Service Process Improvement Specialist

6 days ago


Stockholm, Stockholm, Sweden TN Sweden Full time
Responsibilities

The successful candidate will be responsible for:

  • Developing and implementing quality assurance frameworks to monitor and evaluate customer interactions.
  • Auditing calls, emails, and other communication channels to ensure compliance with standards.
  • Providing actionable feedback and coaching to customer service representatives to maintain and improve performance.

In addition, you will design and execute comprehensive training programs for new hires and ongoing skill development, and identify gaps in knowledge and create targeted learning solutions.



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