Senior IT Security Specialist
1 month ago
The Workplace IT Security Engineer is responsible for the implementation and maintenance of enterprise-level Workplace IT security solutions. The key focus is to develop security-related workflows, processes, and automation procedures. He/She should be able to proactively identify gaps, risks, and issues, besides remaining current with new security technologies and recommends changes or actions to management as appropriate.
Key Responsibilities:
- Provide escalated troubleshooting and support assistance for Workplace IT security technologies, as well as for native and 3rd-party security and Workplace endpoint management tools.
- Provide capacity planning and performance monitoring to sustain and improve mobility service availability.
- Ensure thorough testing of solutions for functionality and compatibility.
- Coordinate service/support needs with vendors, application support teams, and internal teams through effective partnership, collaboration, and communication.
- Provide change request leadership for the deployment of application or infrastructure-related changes.
- Participate in application troubleshooting and security incident problem resolution with other infrastructure teams, including application, storage, messaging, and server teams.
- Represent the team in change, incident, and problem management calls and manage request queues.
- Maintain and define hardware, software, and configuration standards (Operational Runbooks and Playbooks).
- Partner with other Product Infrastructure teams to apply standards and policies relevant to operational excellence.
- Manage the process and serve as a subject matter expert for hardening the configuration of various endpoint devices, including utilizing appropriate group policy settings, file permissions, and access controls to increase Workplace IT security.
- Provide leadership towards accomplishing major upgrades and new product onboarding deployments in the area of Endpoint Security.
- Support other ad-hoc duties assigned.
Requirements:
- Degree/Diploma in IT, Electronics Engineering, or equivalent.
- 5-8 years working experience and 5 years EUT-related in a large enterprise (>2000 staff) with multi-location.
- Good in Microsoft Windows Servers and knowledge of Proxy.
- Good with Microsoft Technologies, including Active Directory, Exchange, O365, SCCM, File and Print services.
- Have working experience of using ServiceNow.
- Basic network knowledge, including DNS, DHCP, LDAP, network load-balancing.
- Experience in Internet Proxy servers, Symantec backup software.
- Basic understanding of MobileIron, Intune, TCP/IP, SMTP, HTTP, JAMF, and troubleshooting.
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