Order Operations Coordinator
4 days ago
About the Role: We are seeking a highly organized and detail-oriented individual to manage our order operations at our Logistics Centre in Örebro, Sweden.
The main mission of this position is to organize and manage processing operations of all incoming orders from customers, including international orders, catalog number verification, pricing, large order requirements, change orders, expediting, credit limit, and promise dates. This role will directly work with Supply Chain and activities executed by CCC: Sales Order Administration team.
Main Responsibilities:- Follow up Order Execution (EDI, delivery creation, shipment...): complete process since Order entering till order shipped.
- Follow up portfolio & KPI's of service & Root Cause analysis.
- Reporting main KPIs (OTDS/C, CCL, BOL, NOR, LOQ...) to customers & Participation in SIM.
- Ensure respect of SLA and customize as needed.
- Be the SPOC of the customer to forward VOC to internal team.
- Prepare set of documents requested by customer (Cos, Insurance Certificate, Proformas, export documents, etc).
- Ensure information flow: Lead times, delays, availability stock, blockage at SO / Material level, any other request in logistics.
- Validate the technical / sales orders.
- Urgencies / critical request and returns / Quality request follow up.
- Support to the CCC / BU.
- Propose and participate in new improvements.
- Handling customer claim request (LCR or CCMP).
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Global Order Management Professional
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Logistics Process Manager
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Supply Chain Management Specialist
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