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ITBMed System Administrator Lead
4 hours ago
The Senior IT Support Specialist plays a critical role in ensuring the smooth operation of IT systems at ITBMed. Reporting directly to the Head of IT, this position is responsible for managing user accounts and maintaining system integrity across various platforms.
Key Responsibilities:
User Account Management- Manage user accounts on multiple platforms, including Veeva Vault, Trial Interactive eTMF, Simple Trials CTMS, and Microsoft 365/Entra AD.
- Address any access issues promptly and ensure permissions adhere to regulatory requirements and company policies.
- Identify opportunities to streamline user account management processes and implement automation or best practices to enhance efficiency and compliance.
- Conduct regular system reviews to ensure compliance with regulations, system integrity, and fitness for purpose.
- Implement preventative maintenance to optimize availability and security.
- Coordinate with vendors for support, system integrations, and updates, adhering to GxP guidelines.
- Assist with system backups and updates.
- Create and maintain detailed documentation for all user provisioning, system actions, and processes.
- Ensure IT systems comply with industry standards, company SOPs, and GxP regulations.
- Support audits by providing required documentation and resolving identified gaps.
- Partner with the Head of IT to identify and implement system improvements.
- Collaborate with ITB-MED departments to ensure efficient and secure access to all systems.
- Offer support for escalated user access issues and inquiries.
- Provide broad IT support to team members in both Sweden and the US.
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