Business Improvement Manager
4 days ago
SANDVIK AB is looking for a skilled Process Manager to join our Global IT Process team. As a Process Manager, you will play a crucial role in driving process improvements, enhancing efficiency, and ensuring compliance with business goals.
About the Role
In this position, you will participate in operational process forums, resolve process issues, and escalate expectations to Process Owners. You will also provide operational support to various stakeholders, train and manage process resources, and facilitate supplier relationships according to contract requirements.
Your Skills and Experience
To excel in this role, you must have experience in ServiceNow, ITIL Foundation certification, and an understanding of ITSM principles. You should be proficient in using KPIs and OKRs to measure process performance, making informed, data-driven decisions. Strong communication and coordination skills are essential for engaging stakeholders and driving process adoption.
Why Join SANDVIK AB?
At SANDVIK AB, we value diversity, inclusivity, and equal opportunities. Our fair and rewarding benefits, combined with various career options, make us a leader in the industry. We're committed to advancing the world through engineering, and we're excited about the opportunity to welcome a talented Process Manager to our team.
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