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IT Service Delivery Manager
6 days ago
Are you a detail-oriented individual with excellent communication skills? Do you have experience in implementing business applications?
Key Responsibilities:- Implement business applications to support business operations.
- Collaborate with cross-functional teams to identify business opportunities and develop strategic plans.
- Work closely with stakeholders to understand business requirements and develop effective solutions.
- Provide technical guidance and support to ensure the successful implementation of business applications.
- Lead the installation, configuration, maintenance, restoration, or upgrade of business applications.
- Develop, test, deploy, communicate, and document changes and releases.
- Ensure proper application permissions and access control reviews.
- Support service owners in defining strategies for application services development.
- Manage projects and contribute to IT team projects.
- Work with software vendors or consultants to resolve incidents or change applications.
- Document business applications, ways of working, and best practices.
- Develop education for end users on application use.
- Proven experience in Salesforce Sales Cloud and Salesforce Flow.
- Good knowledge of business applications, system architecture, integrations, processes, and best practices.
- Bachelor's degree in Computer Science, Data Science, Business Intelligence, Information Technology, Economics, or similar.
- Strong business analysis skills, including identifying business requirements, consulting stakeholders, and finding solutions.
- Excellent English language skills, verbal and written.
- Demonstrate agile way of working and data literacy.
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