IT Service Delivery Manager

6 days ago


Danderyds Kommun, Sweden Tobii Dynavox Full time
Job Opportunity

Are you a detail-oriented individual with excellent communication skills? Do you have experience in implementing business applications?

Key Responsibilities:
  • Implement business applications to support business operations.
  • Collaborate with cross-functional teams to identify business opportunities and develop strategic plans.
  • Work closely with stakeholders to understand business requirements and develop effective solutions.
  • Provide technical guidance and support to ensure the successful implementation of business applications.
  • Lead the installation, configuration, maintenance, restoration, or upgrade of business applications.
  • Develop, test, deploy, communicate, and document changes and releases.
  • Ensure proper application permissions and access control reviews.
  • Support service owners in defining strategies for application services development.
  • Manage projects and contribute to IT team projects.
  • Work with software vendors or consultants to resolve incidents or change applications.
  • Document business applications, ways of working, and best practices.
  • Develop education for end users on application use.
Requirements:
  • Proven experience in Salesforce Sales Cloud and Salesforce Flow.
  • Good knowledge of business applications, system architecture, integrations, processes, and best practices.
  • Bachelor's degree in Computer Science, Data Science, Business Intelligence, Information Technology, Economics, or similar.
  • Strong business analysis skills, including identifying business requirements, consulting stakeholders, and finding solutions.
  • Excellent English language skills, verbal and written.
  • Demonstrate agile way of working and data literacy.


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