Senior Tech Support Specialist
3 weeks ago
Som teknisk supporttekniker i vår 2nd linesupport spelar du en avgörande roll i att hjälpa våra kunder genom att lösa tekniska problem och utreda frågor, exempelvis plattformsproblem, integrationer, prestanda etc. Våra kunder finns både i Time Care Cloud och on-prem och felsökningen varierar därmed. Time Care har flera olika integrationer med partners och felsökning tillsammans med kund och partners förekommer regelbundet.
Huvudsakliga Arbetsuppgifter:- Ge inledande och kontinuerlig teknisk support för kunder
- Köra och exekvera skript
- Diagnostisera och felsöka prestandaproblem samt API-utmaningar
- Samarbeta med kundernas IT-avdelningar för avancerad felsökning
- Köra databasfrågor
- Utreda och beskriva komplexa supportärenden för vår utvecklingsavdelning
- Skapa och uppdatera kunskapsartiklar och guider som används både av teamet och våra kunder
- Installera våra applikationer Time Care Planering och Time Care Pool för våra onprem-kunder
- Erfarenhet av felsökning, installation och kundsupport
- Skapa SQL-frågor och köra skript utan att darra på manschetten
- Felsökning av databaser och prestandaproblem
- Erfarenhet av fjärrverktyg (till exempel Team Viewer)
- Utmärkta muntliga och skriftliga kommunikationsfärdigheter på svenska
- Muntliga och skriftliga kommunikationsfärdigheter på engelska
Personen vi söker tycker om att ge en enastående support med en stark vilja att lösa problem. Du är pedagogisk vid kommunikation med kunder och kollegor som inte är lika tekniskt bevandrad som du är och du kommunicerar lika väl muntligt som skriftligt. Du är en person som uppskattar att lösa problem tillsammans med andra och tar dig an uppgifter med en positiv attityd. Du räds inte komplexa problem, du utmanas av dem och drivs av känslan som uppstår när felet är hittat, kunden är nöjd och det flyter på som det ska.
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