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IT Systems Engineer

2 months ago

Gothenburg, Västra Götaland, Sweden Volvo Personvagnar AB Full time
About Volvo Personvagnar AB

We are a leading manufacturer of premium cars, committed to innovation and sustainability. Our mission is to create safe, connected, and sustainable cars that make life easier for our customers.

Job Summary

We are seeking a highly skilled IT Systems Engineer to join our Commercial Digital Market Support Team. As a key member of our team, you will be responsible for supporting our online products and services, ensuring seamless customer experiences across our global markets.

Key Responsibilities
  • Troubleshoot and resolve complex technical issues related to our online business.
  • Provide expert knowledge and support to our customer care agents.
  • Assume responsibility for handover from projects and engineering teams to ensure smooth support.
  • Lead support efforts for service and component development teams, focusing on operational stability and continuous improvement.
  • Monitor and manage incidents related to online experiences, prioritizing workload in respective queues.
  • Collaborate with engineering teams and Major Incident Manager during critical incidents.
Requirements
  • Customer-centric approach with excellent stakeholder management skills.
  • Strong communication and responsiveness skills.
  • Team player with a self-motivated, flexible, and innovative mindset.
  • Ability to troubleshoot complex issues in a dynamic environment.
What We Offer
  • Competitive benefits package, including generous leave and pension plans.
  • Annual allowance for health and wellbeing.