Enterprise Customer Advocate

2 weeks ago


Stockholm, Stockholm, Sweden Epidemic Sound Full time
Job Description

The Associate Customer Success Manager will act as a trusted partner throughout the Customer's lifecycle by delivering an exceptional customer experience and defining measurable mutual success plans with clear outcomes and deliverables. The ideal candidate will have a background in customer success/sales where experience with music licensing is meritorious.

  1. Act as a trusted partner throughout the Customer's lifecycle by delivering an exceptional customer experience and defining measurable mutual success plans with clear outcomes and deliverables.
  2. Onboard, develop, and nurture new customers with a focus on actively increasing product adoption and engagement across the customer's organization.
  3. Identify, drive and close new business opportunities in the client portfolio to scale Epidemic Sound's business with your accounts over time - utilizing a combination of transactional and consultative sales skills.
  4. Take a holistic approach to discover your customer's business needs and work with the customer to define strategic solutions to meet those needs and solve problems.
  5. Identify early warning signs that an account may be likely to churn by analyzing usage data, customer engagement, and customer feedback and develop strategies to retain and turn around these high-risk accounts.
  6. Collaborate with our sales, product & tech, music and marketing teams to ensure Epidemic Sound's Ecosystem is fully utilized to deliver an exceptional customer experience.
  7. Be the voice of our enterprise customers internally at Epidemic Sound – share strategic use cases, process improvements, and customer feedback into the internal ecosystem to improve the experience for our enterprise customer.
  8. Contribute to team OKRs to ensure initiatives, processes, and programs are achieved.
  9. Stay up to date with trends and best practices within the field.
  10. Other duties, tasks, and responsibilities may be assigned at any time.


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