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Senior Client Support Services Manager

2 months ago

Lund, Skåne, Sweden Oracle Full time

At Oracle, we prioritize a human-centered approach in every interaction. Our goal is to foster a healthcare experience that is enriched by integrated global data. We aim to enhance health outcomes, lower expenses, and improve the overall healthcare journey for patients, providers, payers, and the wider community. Our healthcare solutions are designed to be secure and dependable, linking clinical, operational, and financial information to elevate care and support informed decision-making regarding health and wellness.

Role Overview

We are seeking a Senior Support Services Owner to lead initiatives within our Support organization. This position is crucial for ensuring the success of our client relationships in Oracle Health.

Key Responsibilities

  • Oversee intricate external client relationships with varying degrees of complexity.
  • Shape client support strategies that emphasize value realization and specific outcomes.
  • Formulate advanced continuous improvement plans.
  • Serve as the primary contact for cross-departmental support escalations.
  • Offer expertise in support processes and set clear expectations for both internal teams and external clients.
  • Contribute to the enhancement of internal team value and processes.

What We Offer

  • A competitive compensation package along with attractive benefits.
  • Flexible work arrangements to optimize your performance.
  • Opportunities for professional growth and development.
  • Comprehensive core benefits.
  • An inclusive environment that values individuality.

Required Qualifications

  • Bachelor's degree in IT, Healthcare, or a related field, or equivalent professional experience.
  • A minimum of 6 years of experience in software implementation or support.
  • Experience in healthcare information technology consulting, support, project management, client relationship management, or similar client-facing roles.
  • Proficiency in English and Swedish.

Preferred Qualifications

  • Experience with Cerner Millennium.
  • Background in client relationship or service management.
  • Experience in Application Managed Services or similar business units.

Expectations

  • Willingness to participate in an on-call rotation as necessary.
  • Readiness to travel to client locations as required.
  • Ability to work from the designated work location.