Senior Support Services Owner
2 months ago
At Oracle, we're dedicated to empowering healthcare organizations with cutting-edge technology and innovative solutions. As a Senior Support Services Owner, you'll play a vital role in driving client success and elevating our support services to new heights.
Key Responsibilities:
- Manage complex client relationships with high variability
- Influence client support strategy for value achievement and targeted outcomes
- Develop continuous improvement strategies for our support processes
- Act as the single point of contact for cross-organizational support escalations
- Provide expertise on support processes and advise on expectations for internal stakeholders and external clients
- Contribute to internal team value and improvements
What We Offer:
- A competitive salary and exciting benefits package
- Flexible working options to support your well-being
- Learning and development opportunities to advance your career
- An inclusive culture that values diversity and inclusivity
Requirements:
- Bachelor's degree in IT, Healthcare, or related field
- At least 6 years of software implementation and support work experience
- Healthcare information technology consulting, support, project/program management, client relationship management, and/or other client-facing or HCIT solution work experience
- Fluent in English and Swedish
Preferred Qualifications:
- Cerner Millennium experience
- Client relationship/service management experience
- Experience working in Application Managed Services or SolutionWorks business units
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