Field Service Coordinator
12 hours ago
This position involves managing Field Service Coordination operations to deliver excellent customer experiences and achieve business objectives.
Main Responsibilities:- Service Delivery Leadership: Lead the delivery of safe, high-quality services with a focus on customer satisfaction.
- Financial Performance: Deliver financial targets set for the customer and build valuable customer relationships through a solid understanding of site-specific needs.
- Business Ethics Implementation: Implement Westinghouse 'Codes of Business Ethics & Conduct' and ensure all employees are informed about the standards and related policies.
- Customer Interface: Serve as Westinghouse presence at customer site, representing ability to respond to planned and emergent customer needs.
- Safety Emphasis: Serves as champion for human performance (HuP) and safety.
- Regular Status Updates: Issues regular plant status reports and identifies unmet customer needs.
- Marketplace Analysis: Collects marketplace data including customer long-term O&M and capital plans.
- Pipeline Development: Grows the pipeline by identifying and evaluating customer needs.
- Business Opportunity Identification: Pursues business opportunities in customer organization.
- Project Guidance: Provides guidance, coaching, and oversight to field project managers in execution of projects.
- Team Supervision: Supervises Westinghouse personnel on site and provides feedback on individual and team performance.
- Barrier Removal Assistance: Works with Customer to remove barriers to successful completion of projects.
- Relationship Building: Builds consultative relationships at all levels within site organization.
- Customer Insights Capture: Uses customer relations management tool to capture customer intelligence.
- Trusted Advisor Development: Develops trusted advisor role with customer.
- Bachelor's Degree Requirement: Bachelor's degree in Engineering or equivalent technical discipline.
- Years of Experience Requirement: 10 years of engineering or field experience with significant customer facing experience.
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