Field Service Coordinator

12 hours ago


Västerås, Västmanland, Sweden Westinghouse Electric Company Full time
Job Role

This position involves managing Field Service Coordination operations to deliver excellent customer experiences and achieve business objectives.

Main Responsibilities:
  1. Service Delivery Leadership: Lead the delivery of safe, high-quality services with a focus on customer satisfaction.
  2. Financial Performance: Deliver financial targets set for the customer and build valuable customer relationships through a solid understanding of site-specific needs.
Key Tasks:
  1. Business Ethics Implementation: Implement Westinghouse 'Codes of Business Ethics & Conduct' and ensure all employees are informed about the standards and related policies.
  2. Customer Interface: Serve as Westinghouse presence at customer site, representing ability to respond to planned and emergent customer needs.
  3. Safety Emphasis: Serves as champion for human performance (HuP) and safety.
Identifying Customer Needs:
  1. Regular Status Updates: Issues regular plant status reports and identifies unmet customer needs.
  2. Marketplace Analysis: Collects marketplace data including customer long-term O&M and capital plans.
  3. Pipeline Development: Grows the pipeline by identifying and evaluating customer needs.
  4. Business Opportunity Identification: Pursues business opportunities in customer organization.
Executing Field Operations:
  1. Project Guidance: Provides guidance, coaching, and oversight to field project managers in execution of projects.
  2. Team Supervision: Supervises Westinghouse personnel on site and provides feedback on individual and team performance.
  3. Barrier Removal Assistance: Works with Customer to remove barriers to successful completion of projects.
Establishing Customer Connections:
  1. Relationship Building: Builds consultative relationships at all levels within site organization.
  2. Customer Insights Capture: Uses customer relations management tool to capture customer intelligence.
  3. Trusted Advisor Development: Develops trusted advisor role with customer.
Education and Qualifications:
  1. Bachelor's Degree Requirement: Bachelor's degree in Engineering or equivalent technical discipline.
  2. Years of Experience Requirement: 10 years of engineering or field experience with significant customer facing experience.


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