Cloud Operations Lead

20 hours ago


Stockholm, Stockholm, Sweden Redeploy AB Full time
About Us

Redeploy AB is a rapidly growing public cloud company specializing in platform engineering and operations. Our mission is to simplify infrastructure and speed up application delivery for our customers.

We provide 'Ready-to-Run' platform products, including Technology Platforms and Industry Cloud Platforms, which enable IT departments and developers to manage infrastructure and governance with ease. Leveraging Infrastructure as Code, container-based services, CI/CD, and Kubernetes, we tackle complex problems, enhance our tools, and provide guidance to help mid-sized and enterprise customers get the most out of their cloud platforms.

As a key member of our team, you will lead our Cloud Operations team and Managed Service offering, ensuring exceptional services and customer success. This critical role combines leadership, customer relationship management, and technical oversight to drive outstanding outcomes for our clients.

Job Responsibilities
  1. Oversee the delivery of operations services on Azure, AWS, and Kubernetes platforms, guaranteeing alignment with agreed SLAs and customer expectations.
  2. People Management responsibility for a team of skilled engineers, providing mentorship, conducting performance reviews, and fostering a collaborative environment.
  3. Act as the primary contact to build and maintain strong relationships with customers, manage escalations, and ensure their needs are met with excellence.
  4. Drive continuous improvement and implement strategies to optimize processes, enhance service quality, and achieve operational efficiency.
  5. Collaborate with customers working in agile environments, ensuring smooth integration and delivery in iterative processes.
  6. Maintain Operational Standards, including monitoring performance metrics, managing resources, and ensuring adherence to best practices in cloud management, security, and governance.
  7. Support the sales process targeting both new and existing customers.


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