Data Center Operations Manager
7 days ago
We are seeking a highly skilled and experienced Data Center Site Lead to join our team at Infotree Global Solutions. As a Data Center Site Lead, you will play a critical role in ensuring the smooth operation of our data center campus, collaborating closely with the Site Services Manager to drive process improvements and optimize workflows.
Key Responsibilities- Technical Leadership: Serve as the primary technical point of contact for incidents, escalations, and retrofits, providing expert guidance and support to stakeholders.
- Team Management: Lead a team of dedicated data center technicians, focusing on efficiently restoring systems and ensuring seamless production for our clients.
- Process Improvement: Implement global standards and workflows, aligning local data center operations with the organization's strategic vision.
- Mentorship: Mentor and develop technicians to enhance their operational capabilities and empower them to deliver exceptional results with minimal supervision.
- Project Management: Manage server upgrades, integration, automated OS provisioning, and other projects while troubleshooting network, hardware, and Linux OS issues.
- Documentation: Contribute to the creation and maintenance of comprehensive documentation in the global DC knowledge base.
- Process Optimization: Drive process improvements and share best practices to optimize data center operations.
- Collaboration: Collaborate with cross-functional teams to define specifications for tooling and automation, enabling streamlined deployment, monitoring, and hardware diagnostics at scale.
- Operational Excellence: Ensure operational excellence by achieving key metrics and continuously seeking opportunities for improvement.
- Troubleshooting: Conduct diagnostics and troubleshooting to identify the root causes of issues, swiftly replacing faulty components to minimize customer disruption.
- Quality Assurance: Perform post-execution quality checks, ensuring adherence to safety protocols, deployment standards, and planned Network Design Tasks (NDTs) related to grounding, staging, labeling, and cabling.
- Incident Management: Communicate, report, and escalate incidents following established procedures to facilitate timely resolution.
- Team Environment: Promote a positive team environment by actively sharing knowledge, participating in team meetings, and staying informed about the progress of colleagues' work.
- Technical Expertise: Possess exceptional knowledge of server hardware, including an in-depth understanding of component and system failures.
- Leadership Skills: Exhibit the ability to work autonomously as well as collaboratively within local or geographically dispersed teams.
- Mentorship Experience: Demonstrate strong leadership skills and experience in mentoring and guiding a team of technicians.
- Failure Analysis: Conduct thorough failure analysis to resolve field issues effectively.
- Server Fleet Management: Track server fleet health, identifying trends, unknown issues, and validating customer service level agreements (SLAs).
- IPMI and Software Tools: Proficient in utilizing IPMI for diagnostics and administering software tools.
- Real-Time Issue Resolution: Experienced in real-time issue resolution during deployment execution.
- Windows Server OS and WinPE OS Administration: Familiarity with Windows Server OS and WinPE OS administration.
- Linux PXE Services: Linux PXE services experience is a plus.
- Network Troubleshooting: Knowledge of network troubleshooting at Layer 1, Layer 2, and Layer 3 is beneficial.
- Scripting Languages: Skilled in scripting languages such as PowerShell, Python, and Bash for automation.
- Virtual Machine Setup: Virtual machine setup and environmental configuration expertise.
- Experience: 6+ years of experience as a data center technician, showcasing a strong foundation in data center operations.
- Education: Associate's degree in computer science, computer engineering, information technology, or equivalent experience preferred.
- Certifications: CompTIA A+ or equivalent experience, CompTIA Server+ or equivalent experience, CCENT or equivalent experience, Windows OS experience, CCNA certification is preferred, MCP/MSCE certification is preferred.
- Scripting Experience: Scripting experience preferred, specifically in PowerShell, Python, or Bash.
- Physical Demands: Ability to lift up to 35 pounds when necessary, proficiency in safely climbing ladders and correctly wearing personal protective gear, capability to stand and walk throughout the facility for extended periods without loss of productivity, dexterity to handle, control, or feel objects, tools, or controls, and perform repetitive movements without reduction in productivity.
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