Customer Order Facilitator

11 hours ago


Ludvika, Dalarna, Sweden Hitachi Energy, Ludvika Full time

Hitachi Energy in Ludvika seeks an experienced Service Order Specialist to join our dynamic team. As a critical component in delivering new transformers and reactors worldwide, you'll manage customer orders for various transformer parts and services.

Our order team consists of professionals with diverse expertise, including order handlers, logisticians, purchasing, packing, and shipping specialists. By joining our team, you'll contribute to enhanced customer satisfaction by coordinating effectively with relevant resources.

Your key responsibilities will include:

  • Registering orders in the system and tracking progress from handover to delivery.
  • Communicating with customers and internal stakeholders regarding orders and documentation.
  • Reviewing and understanding drawings and documentations from different orders.
  • Achieving and archiving documentation.
  • Closely collaborating with internal and external stakeholders for successful execution.

We value professionals who possess:

  • Experience in order management, preferably with knowledge of Hitachi Energy's products.
  • Solid communication and problem-solving skills, ability to work independently and as part of a team.
  • Proficiency in Microsoft Office and experience with SAP or similar ERP systems is an asset.
  • Excellent language skills in English and Swedish, with the ability to communicate effectively in writing and speaking.


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