Global Community Builder
7 hours ago
Are you passionate about building and engaging with communities online? Do you have a knack for creating compelling content that resonates with audiences?
About the RoleAs a Global Community Builder, you will play a critical role in shaping H&M's online presence and building meaningful relationships with our customers.
Some of your key responsibilities will include:
- Community Building
Build and engage with the brand's online community through authentic and meaningful interactions. Manage day-to-day conversations across social media platforms and other digital channels ensuring timely and consistent responses to audience queries and comments.
- Content Creation
Develop and implement a content strategy that showcases the brand's personality, values and aesthetic. Ensure all content is high-quality, visually appealing and consistent with the brand's tone of voice.
- Social Media Monitoring
Actively monitor the wider social conversation to identify opportunities for the brand to engage or respond. This includes trending topics, mentions by influential accounts, or relevant cultural moments.
- Collaboration and Coordination
Work closely with creative, customer service and other cross-functional teams to ensure consistent messaging and a seamless customer experience. Coordinate with internal teams to address community concerns escalating issues as needed for resolution.
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Online Community Builder
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