Digital Transformation Manager

5 days ago


Stockholm, Stockholm, Sweden AvePoint Public Sector Full time

AvePoint Public Sector is a global leader in data management and data governance, committed to investing in our people.

As a Customer Success Manager, you will be responsible for generating repeatable strategy of technology adoption for AvePoint customers. You must be able to understand the full sales cycle from both a sales and technical strategy perspective to liaise between internal and external stakeholders, such as customers, account managers and technical support engineers.

Key Responsibilities:
  • Developing business value assessment program by creating customer success metrics to support product onboarding, product adoption as well as customer retention and satisfaction goals.
  • Maintaining long-term relationships with key accounts; coordinating support efforts and organizing solution delivery whilst establishing and owning a trusted advisor relationship with your customers.
  • Aligning AvePoint's product line to provide a comprehensive solution that satisfies the customer's business needs.

The ideal candidate will have strong customer satisfaction, customer service, adoption, and retention experience, excellent written/verbal communication skills in Swedish and English, and strong organization, presentation, and project management skills.



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