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Customer Service Knowledge Manager
3 weeks ago
We are seeking an experienced Customer Service Knowledge Manager to join our team as a Customer Experience Training Specialist. In this role, you will be responsible for designing and delivering training programs that meet the needs of our customers and internal teams.
Responsibilities:- Develop and maintain engaging, effective, and scalable training programs and multimedia training materials tailored to the needs of CXO-teams and BPOs.
- Onboard new CXO-team members, both in-house and at the BPO, and conduct training sessions to ensure full understanding of operational processes and customer service expectations.
- Professional fluency in English; professional fluency in Swedish is a merit.
- 2+ years of experience in training and knowledge management, preferably in a call center or customer support environment.
- Experience in designing and delivering training for diverse audiences, both virtually and in-person.
