Experience Excellence Leader

5 days ago


Stockholm, Stockholm, Sweden Voi Technology AB Full time

We're looking for a structured, collaborative, and solution-oriented professional with the ability to convey complex information concisely, adapt quickly to change, and work proactively to drive improvements in a fast-paced dynamic environment. In addition to this, we believe the right person has:

  • Professional fluency in English; professional fluency in Swedish is a merit.
  • 2+ years of experience in training and knowledge management, preferably in a call center or customer support environment.
  • Experience in designing and delivering training for diverse audiences, both virtually and in-person.
  • Experience from working with e-learning platforms (e.g., EdApp), G-suite, and collaboration tools (e.g., Confluence).
  • Familiarity with managing SOPs, knowledge bases, quality assurance principles, and process optimisation.

In return, you'll have the opportunity to:

  • Join Europe's #1 micromobility operator and one of the fastest growing scaleups.
  • Get 'skin in the game' through our employee options program.
  • Have a direct impact and work continuously to improve the customer experience.
  • Work together with inspiring, motivated, and fun colleagues towards a common goal.
  • Join the micromobility revolution and be a part of creating sustainable cities made for living, free from noise and pollution.


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