Experience Excellence Leader
5 days ago
We're looking for a structured, collaborative, and solution-oriented professional with the ability to convey complex information concisely, adapt quickly to change, and work proactively to drive improvements in a fast-paced dynamic environment. In addition to this, we believe the right person has:
- Professional fluency in English; professional fluency in Swedish is a merit.
- 2+ years of experience in training and knowledge management, preferably in a call center or customer support environment.
- Experience in designing and delivering training for diverse audiences, both virtually and in-person.
- Experience from working with e-learning platforms (e.g., EdApp), G-suite, and collaboration tools (e.g., Confluence).
- Familiarity with managing SOPs, knowledge bases, quality assurance principles, and process optimisation.
In return, you'll have the opportunity to:
- Join Europe's #1 micromobility operator and one of the fastest growing scaleups.
- Get 'skin in the game' through our employee options program.
- Have a direct impact and work continuously to improve the customer experience.
- Work together with inspiring, motivated, and fun colleagues towards a common goal.
- Join the micromobility revolution and be a part of creating sustainable cities made for living, free from noise and pollution.
-
Experience Excellence Ambassador
5 days ago
Stockholm, Stockholm, Sweden SAVR Full time**Join Our Team:**We're seeking a dedicated Experience Excellence Ambassador to help us deliver exceptional customer experiences.In this role, you'll engage with customers to solve and respond to their inquiries with grace, while also conducting simple analyses to understand customer questions and proactively addressing issues.Your Key...
-
MedTech Operations Excellence Leader
5 days ago
Stockholm, Stockholm, Sweden Getinge Full timeAbout YouTo succeed in this role, you will need strong leadership skills, experience in Lean manufacturing, and a passion for process improvement. Previous background and experience in project management are an advantage. You must also be fluent in Swedish and English, with excellent communication skills.As a critical thinker and problem solver, you will...
-
Premium Onboarding Experience Leader
5 days ago
Stockholm, Stockholm, Sweden Mentimeter Full timeWhy Work with Us?A Fast-Growing Global CompanyMentimeter is shaping the future of meetings and presentations. You'll have the opportunity to own and influence how we onboard customers, working in a dynamic, fun, and supportive team.Best-in-Class Tools & SupportTo deliver exceptional customer experiences, you'll partner with various teams at Mentimeter...
-
Launch Excellence Manager
2 days ago
Stockholm, Stockholm, Sweden TN Sweden Full timeSocial network you want to login/join with:BTR was founded in 1989 by Lena Johansson and is, to this day, still a family-run company. Our areas of expertise are accounting and employer of record services. The majority of our clients are international companies.Besides our HQ located in Stockholm, Sweden, we are also present in Copenhagen, Helsinki, and San...
-
People Experience Manager
5 days ago
Stockholm, Stockholm, Sweden Avature Full timeAre you a motivated and experienced HR professional looking for a new challenge?About the Role:We're seeking a People Experience Manager to join our team in Sweden.In this role, you will be responsible for delivering exceptional people experiences across the business, including recruiting top talent, developing leaders through learning programs, and...
-
Interior Brand Leader
2 days ago
Stockholm, Stockholm, Sweden H&M group Full timeWe are looking for a passionate leader who thrives in a fast-moving environment, focused on delivering exceptional customer experiences and driving sales.As an Interior Brand Leader at H&M Home, you will be responsible for creating an outstanding shopping experience for our customers. This includes providing excellent customer service, coaching your team to...
-
Launch Excellence Manager
1 day ago
Stockholm, Stockholm, Sweden BTR Group Full timeJob SummaryLaunch Excellence Manager supports the field to execute on Client's product launches and business processes ensuring barriers are removed for successful revenue growth. They work to translate Global processes into regional needs, to ensure Client's key product differentiators are delivered efficiently to customers to help achieve Client's...
-
Nuclear Expert Team Leader
5 days ago
Stockholm, Stockholm, Sweden NTU International AS Full timeWe are seeking an experienced nuclear safety expert to join our team as a Team Leader. The successful candidate will play a key role in implementing the Strengthening Egyptian Nuclear Safety project.This project aims to improve the nuclear safety and radioprotection regulatory infrastructure of the ENRRA. As a Team Leader, you will be responsible for...
-
Project Leader for Product Excellence
2 days ago
Stockholm, Stockholm, Sweden TN Sweden Full timeWe are seeking an experienced and skilled professional to join our team at TN Sweden. As a Senior Project Manager for Innovation, you will be responsible for leading projects to improve the Product Development process and drive Process Excellence across the organization.About the Role:You will have the opportunity to work closely with cross-functional teams...
-
Manager of Retail Experience
6 days ago
Stockholm, Stockholm, Sweden Singular Society Full timeWe are looking for a seasoned Store Manager to join our team in Stockholm. As a leader in the retail industry, you will have the opportunity to drive sales growth, improve customer experience, and lead a high-performing team.ResponsibilitiesDrive sales growth by developing and implementing effective sales strategies.Improve customer satisfaction by enhancing...
-
Customer Experience Optimization Specialist
6 days ago
Stockholm, Stockholm, Sweden Etraveli Group Full timeAbout the JobWe are seeking an experienced leader to join our Customer Services department. As the leader of the Customer Insights and Analytics teams, you will play a pivotal role in driving data-driven insights that inform strategic decision-making.You will collaborate closely with senior leadership within Customer Services and commercial teams to champion...
-
Customer Experience Specialist
2 days ago
Stockholm, Stockholm, Sweden PUIG Deutschland GmbH Full timePuig Deutschland GmbH is a leading international company in the fashion and beauty industry. With a rich history spanning over 100 years, we have established ourselves as a family-owned business committed to delivering exceptional quality and services to our customers.About the JobWe are seeking a highly skilled and experienced Store Manager to join our team...
-
Digital Transformation Leader
6 days ago
Stockholm, Stockholm, Sweden Meet a Groups kund - Stockholm Full timeDigital Transformation LeaderOX2 is undergoing a significant digital transformation, and we're looking for a skilled leader to help drive this change. As a Digital Transformation Leader, you will lead the development and implementation of our ERP system, IFS Cloud, and work closely with colleagues across the organization to ensure a seamless transition.The...
-
Critical Care Manufacturing Excellence Lead
4 days ago
Stockholm, Stockholm, Sweden Getinge Full timeCompany OverviewAt Getinge, our mission is to make life-saving technology accessible for more people. We provide hospitals and life science institutions with products and solutions aiming to improve clinical results and optimize workflows.We are a global company with over 12,000 employees worldwide, serving customers in more than 135 countries.Job...
-
Live Event Experience Lead
4 days ago
Stockholm, Stockholm, Sweden Imagien AB Full timeProduction Leadership for Imagien ABWe are seeking an experienced and skilled leader to join our team as the Head of Production. In this role, you will oversee all aspects of film and content creation, ensuring that every element related to our productions is highly organized, professionally executed, and delivered with technical excellence.Key...
-
Agile Leader
4 days ago
Stockholm, Stockholm, Sweden Ampstek Full timeAmpstek is seeking a skilled Agile Leader to facilitate Scrum ceremonies, remove impediments, and promote collaboration among team members. As a Scrum Practitioner, you will have 8 years of experience as a Scrum Master and preferably be Certified Scrum Master.Key Responsibilities:Facilitate Scrum ceremonies and ensure adherence to Scrum principles and...
-
User Experience Director
3 days ago
Stockholm, Stockholm, Sweden Mentimeter AB Full timeAbout the OpportunityWe are seeking a highly skilled Senior Design Strategist to join our design leadership team at Mentimeter AB. As a key member of our team, you will be responsible for leading the development of our design strategy, ensuring alignment with the company's overall goals and objectives.Key ResponsibilitiesDevelop Design Strategy: Develop and...
-
Technology Strategy Leader
4 days ago
Stockholm, Stockholm, Sweden wintrgarden Full timeWintrgarden is at the forefront of revolutionizing the recruitment industry with its innovative platform. As our Chief Technology Officer, you'll play a crucial role in shaping the future of our technology direction and leading our engineering team.We're seeking a visionary leader who can drive technical innovation, ensure seamless customer experiences, and...
-
Sustainability Team Leader
4 days ago
Stockholm, Stockholm, Sweden NTU International AS Full timeSustainability Team LeaderWe are looking for a highly experienced Sustainability Team Leader to lead our team in implementing the EU funded project called: Advisory Support on Climate Adaptation, Resilience, and Nature-based Solutions in Environmental Sectors.The team leader will be responsible for providing technical and financial advisory support to public...
-
Excellence Launch Manager
2 days ago
Stockholm, Stockholm, Sweden TN Sweden Full timeJob OverviewBTR, a family-run company founded in 1989, offers accounting and employer of record services to international companies. With locations in Stockholm, Copenhagen, Helsinki, and San Jose, our goal is to deliver exceptional service with a personal touch.We are seeking an experienced Launch Excellence Manager to support our field teams in executing...