Senior UX Researcher

1 day ago


Stockholm, Stockholm, Sweden Viaplay Group Full time

User Research Opportunity

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We are seeking a User Researcher to join our team in Stockholm. As a key member of our Product Area: Retention, you will be responsible for driving user-centred design research initiatives that inform strategic and tactical product decisions.

You will collaborate closely with cross-functional teams, including Product Analysts, Researchers, and Designers, to maximise customer value and enhance research operations.

Your Key Responsibilities

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  • Conduct User Research: Plan and conduct user experience research initiatives to inform strategic and tactical product decisions.
  • Analyse Research Results: Analyse and synthesise research results to generate actionable insights.
  • Communicate Insights: Communicate customer insights to teams and stakeholders through various formats, such as personas, customer journeys, workshops, and reports.
  • Cross-Functional Collaboration: Collaborate closely with cross-functional teams to drive product decisions and improve research operations.
  • Data-Driven Decision Making: Utilise both data-driven and user-driven insights to inform product development.

Requirements

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To succeed in this role, you will need:

  • Mixed-Methods Experience: Solid experience working with mixed methods, passionate about customers' needs, and a strong understanding of the product development process.
  • Qualitative Research Methods: A wide toolkit of qualitative research methods, decisively applied depending on the problem space.
  • Cross-Functional Collaboration: Previous experience working together with cross-functional product teams and understanding iterative processes.
  • Platform Expertise: Experience leading user research projects for products on multiple platforms, with a good understanding of best practices and UX guidelines.
  • Communication Skills: Great communication skills, advocating for users and their needs within the organisation.
  • Education: An educational background in psychology, anthropology, sociology, human-computer interaction, or deep experience in conducting user research in product organisations.

Benefits and Perks

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  • Wellbeing Initiatives: Various wellbeing initiatives, including wellness allowance and paid vacation time.
  • Learning Culture: A safe space to grow and up-skill, with opportunities for professional development.
  • Entertainment Benefits: Unlimited access to Viaplay, allowing you to get to know the product and its offerings.


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