
Centurion Program Coordinator
5 days ago
At American Express, we pride ourselves on being a global and diverse community of colleagues who share an unwavering commitment to backing our customers, communities, and each other. Our company values include integrity, customer focus, innovation, and teamwork.
Your Role
As a member of the Centurion Engagement Team, you will play a key role in creating a structured and seamless workflow for the Nordic markets. You will invite our most valued card members to the exclusive world of Centurion, tailoring welcome meetings, follow-ups, and proactive activities based on their needs. You will also keep up to speed with benefits, support incoming benefit registrations, and suggest improvements to enhance the customer experience.
Responsibilities
- Create a tailored welcome experience for new card members.
- Design and implement proactive activities to engage card members.
- Stay informed about benefits and offerings, including local and international events, and the Amex Experiences app.
- Contribute to process improvements and enhancements to ensure a seamless customer experience.
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