Scheduling Expert

3 days ago


Stockholm, Stockholm, Sweden Wolt Full time
Scheduling Expert

We are looking for a highly skilled Scheduling Expert to join our Workforce Management team. As a key member of our team, you will be responsible for leading a group of schedulers in creating efficient and accurate schedules that balance operational goals.

Your mission will be to refine scheduling practices, develop mid-term forecast models, and generate actionable insights from data. By simplifying processes, driving automation, and fostering continuous improvement, you will optimize scheduling accuracy and enhance service levels.

The ideal candidate will have at least 1 year of experience leading teams and/or 1 year in a Workforce Management role. You should have a strong understanding of Workforce Management, including forecasting (knowledge of different forecasting models), capacity planning, scheduling, and real-time management.

You will work with your countries and Regional counterparts to optimize our service delivery for our customers. You will set the scheduling strategy for the upcoming 3 months and work with our internal, shared services and outsourced teams to deliver this.

  • Build scalable scheduling routines, identify and highlight replication opportunities for global consistency;
  • Understand and interrogate our forecasts, making adjustments using your expertise and optimize our coverage to meet our SLAs, efficiency goals and resolution times;


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