Technical Problem Solver
8 hours ago
At Waitwhile, we're dedicated to eliminating waiting times and enhancing customer experiences. Our platform is trusted by over 10,000 companies worldwide and has helped more than 250 million people enjoy a better waiting experience.
We're seeking a skilled Solutions Engineer in Europe to join our mission to revolutionize customer support and improve technical efficiency. In this role, you will partner with customers to tackle complex technical issues, innovate new solutions, and serve as the bridge between our customers and product teams.
Key Responsibilities:
- Collaborate with Product Managers, Designers, Engineers, Sales, and Support members to conceptualize customer solutions and implement Waitwhile optimally.
- Debug complex technical issues with an understanding of both our codebase and the technologies employed by our customers.
- Solve technical problems for customers daily via chat, email, video calls, or live in-person.
- Develop tools to increase the efficiency and effectiveness of the Support and Success team.
- Shape the direction of the Waitwhile product through daily communication with customers and consistent collaboration with product teams.
Requirements:
- Basic knowledge of programming languages like JavaScript, Angular, and React.
- Computer Science degree or equivalent experience in Enterprise Sales Engineering in a SaaS environment.
- Understanding of web technologies and concepts (HTML, CSS, APIs, etc.).
- Experience with APIs and their use for advanced customer workflows and custom integrations.
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