Senior Community Specialist

5 days ago


Stockholm, Stockholm, Sweden Abundolive Full time

Abundolive is looking for a Senior Community Specialist to lead our member community to new heights. As a seasoned professional, you will be responsible for driving community growth, engagement, and retention.

Our community is comprised of thousands of members who attend numerous live events each week, resulting in an impressive 70+ NPS score and super-engaged members.

You will work closely with our team in Customer Support, Partnerships, Product Development, Marketing, and Analytics to create a seamless experience for our members.

Key Responsibilities
  • Develop and implement a comprehensive community strategy that aligns with our business objectives.
  • Design and execute a content calendar that showcases our brand's personality and values.
  • Manage and maintain our online presence across various social media platforms, ensuring consistency and accuracy.
  • Collaborate with our team to refine and update our approach to community management, including our Referral Program, Idea Exchange, and customer service.
  • Identify and capitalize on opportunities to build and grow our audience around owned editorial social channels.
  • Develop and execute a paid social strategy that drives meaningful results.
  • Track and analyze key metrics to measure community health, activity, and engagement, as well as team productivity and performance.
  • Own and manage a backlog of improvement initiatives to continuously enhance our community experience.
  • Advocate for the voice of the customer by championing processes that gather and deliver actionable product feedback.


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