ServiceNow Capability Lead SRM

2 months ago


Gothenburg, Västra Götaland, Sweden Volvo Group Full time
About the Role

We are seeking a highly skilled ServiceNow Capability Lead SRM to join our team at Volvo Group. As a key member of our Group Digital & IT organization, you will play a critical role in shaping the future of our transport solutions.

Key Responsibilities
  • Collaborate with business process owners, catalog managers, and service request process managers to enhance efficiency and quality in Incident management capabilities.
  • Contribute proactive ideas to support digital transformation in ServiceNow.
  • Work closely with Digital Product Owner and Digital Product Manager to establish ServiceNow IT roadmap and strategies.
  • Support the Digital Product Owner in ordering and refining product backlog items to ensure alignment with product vision and goals.
  • Ensure the product meets business expectations and needs.
  • Gather feature requests, user needs, and stakeholder feedback and backlog prioritizing together with Digital Product Owner.
  • Identify dependencies to other capabilities in ServiceNow.
  • Analyze requirements from the business and define action plans which are detailed and meaningful, and also set expectations appropriately with the business.
  • Act as a bridge between the business and the architects and developers.
Required Competencies and Experience
  • Significant experience with Service Request Management, Scoped Applications, and Service Portal capability in ServiceNow.
  • Excellent experience with requirement gathering and analysis.
  • Experience of Service Request Process and Hardware Asset Management Process.
  • Experience in Agile/Safe way of working is a plus.
  • Experience of working in Agile module in ServiceNow.
  • Experience in ITSM process analysis.
  • ServiceNow foundation certification.
  • ITIL certification is a plus.
  • Experience of working as a system administrator (or similar) in ServiceNow is a plus.
About Volvo Group

We are a leading manufacturer of trucks, buses, engines, construction equipment, and financial services. Our mission is to make modern life possible by providing efficient, safe, and sustainable transport solutions. We are committed to removing barriers to entry and creating a safe and supportive environment for our employees.

We value your data privacy and therefore do not accept applications via mail. We encourage you to apply and let us decide if you are the perfect match for this role.



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