Quality Assurance Specialist Athens

13 hours ago


Stockholm, Stockholm, Sweden Work International Full time

Work International is looking for a skilled Quality Assurance Specialist to join our team in Athens, Greece. As a Quality Analyst, you will play a key role in enhancing coaching programs and improving overall employee performance.

About the Role

  • You will monitor procedures, identify areas for improvement, and ensure quality standards are consistently met.
  • Your expertise will help drive continuous improvement and maintain high-quality service across the team.

Key Responsibilities:

  1. Developing Quality Standards: Lead the development of quality standards and processes across operations.
  2. Advisor Feedback: Provide clear and helpful feedback to advisors to ensure they follow the process and deliver excellent service.
  3. Quality Checks: Join meetings to discuss quality checks and identify opportunities for improvement.
  4. Reports: Share insights and data for monthly reports, highlighting trends and areas for improvement.
  5. Calibration Sessions: Participate in monthly calibration sessions to maintain fairness and consistency.

What We Offer:

  • Relocation Support: Assistance with relocation and free accommodation provided for the first month.
  • Competitive Compensation: Enjoy highly competitive wages and long-term job stability.
  • Training: Receive fully paid training to set you up for success.
  • Healthcare: Access private healthcare for peace of mind.
  • Growth Opportunities: Enjoy continuous learning and career development.
  • Diverse Culture: Work in a safe, friendly, diverse, and tech-driven environment.
  • Team Spirit & Wellness Program: Join an international team with celebrations, skill-building initiatives, and team events, while enjoying the EverBetter wellness program, including an on-site fitness room and personal trainer.


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