
Quality Assurance Specialist Athens
13 hours ago
Work International is looking for a skilled Quality Assurance Specialist to join our team in Athens, Greece. As a Quality Analyst, you will play a key role in enhancing coaching programs and improving overall employee performance.
About the Role
- You will monitor procedures, identify areas for improvement, and ensure quality standards are consistently met.
- Your expertise will help drive continuous improvement and maintain high-quality service across the team.
Key Responsibilities:
- Developing Quality Standards: Lead the development of quality standards and processes across operations.
- Advisor Feedback: Provide clear and helpful feedback to advisors to ensure they follow the process and deliver excellent service.
- Quality Checks: Join meetings to discuss quality checks and identify opportunities for improvement.
- Reports: Share insights and data for monthly reports, highlighting trends and areas for improvement.
- Calibration Sessions: Participate in monthly calibration sessions to maintain fairness and consistency.
What We Offer:
- Relocation Support: Assistance with relocation and free accommodation provided for the first month.
- Competitive Compensation: Enjoy highly competitive wages and long-term job stability.
- Training: Receive fully paid training to set you up for success.
- Healthcare: Access private healthcare for peace of mind.
- Growth Opportunities: Enjoy continuous learning and career development.
- Diverse Culture: Work in a safe, friendly, diverse, and tech-driven environment.
- Team Spirit & Wellness Program: Join an international team with celebrations, skill-building initiatives, and team events, while enjoying the EverBetter wellness program, including an on-site fitness room and personal trainer.
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