Digital Process Optimizer

14 hours ago


Stockholm, Stockholm, Sweden EasyPark Full time

About EasyPark

We're a technology-driven company that's passionate about making life in cities easier by taking care of parking. Our mission is to create a seamless experience for our customers and agents alike, leveraging cutting-edge technologies like AI and automation.

As a Digital Process Optimizer, you'll be responsible for analyzing and identifying opportunities for automation and efficiency within customer care operations. You'll research industry trends, recommend new solutions and processes, and develop a strategic roadmap for AI and automation initiatives.

Key Responsibilities
  • Process Analysis: Analyze processes within customer care operations to identify areas for improvement, develop strategies to enhance efficiency, and implement AI solutions that automate tasks.

  • Opportunity Identification: Identify opportunities for automation and efficiency within customer care operations, research industry trends, and recommend new solutions and processes.

  • Strategic Planning and Implementation: Develop a strategic roadmap for AI and automation initiatives, lead design and development, and implement measurement to safeguard customer information and data integrity.

  • Collaboration: Collaborate with other functions to integrate and align way of working for AI initiatives, present findings and recommendations to stakeholders, and be the go-to person for all matters related to Customer Care AI and automation.



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