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Operations Training Expert
1 week ago
Job Summary:
We are seeking an experienced Learning Experience Coach to join our team at Voi Technology. As a key member of our Operations team, you will be responsible for improving our customer experience through effective training programs and initiatives.
Your Key Responsibilities:
- Develop and maintain engaging, effective, and scalable training programs and multimedia training materials.
- Collaborate with teams to identify training needs and onboard new employees.
- Track attendance and completion rates, and implement assessment methods.
- Ensure smooth access and technical onboarding for BPO trainees.
Requirements:
- Strong experience in training and knowledge management, preferably in a call-center or customer support environment.
- Experience in designing and delivering training for diverse audiences.
- Proficiency in e-learning platforms, G-suite, and collaboration tools.
- Familiarity with SOPs, knowledge bases, and quality assurance principles.
What We Offer:
- A competitive salary and benefits package.
- The opportunity to work with a dynamic and collaborative team.
- A direct impact on our customer experience and growth.
- The chance to join a fast-growing scaleup and pioneer in the micromobility industry.
