IT Technical Specialist

6 hours ago


Stockholm, Stockholm, Sweden JACOBS DOUWE EGBERTS Full time

At JACOBS DOUWE EGBERTS, we're driven by a passion for innovative technology and its potential to revolutionize the way businesses operate.

Job Overview

We're seeking an experienced IT Application Specialist to join our dynamic team in Stockholm or Gävle. As a key member of our Information Systems team, you'll play a crucial role in shaping the future of digital transformation within our organization.

Key Responsibilities:

  1. Coordinate vendor relationships for end-user support and procurement of IT materials and services for our offices in Stockholm and Gävle.
  2. Spearhead intelligent automation initiatives, leveraging cutting-edge technologies to streamline processes and drive efficiency. Serve as a subject matter expert in Microsoft O365, providing strategic guidance and support in utilizing Power Platforms and Power BI to unlock actionable insights.
  3. Embrace an autonomous working style, taking ownership of projects and change initiatives from inception to execution.
  4. Cultivate a customer-centric mindset, delivering exceptional support and fostering strong relationships with stakeholders.
  5. Assist users with technical issues, guiding them to service desk or other appropriate resources when necessary for timely issue resolution.
  6. Maintain local application registers and technical documentation.
  7. Manage hardware and software resources, understanding departmental and organizational needs to ensure effective allocation of resources. Ensure that inventory is maintained for selected hardware and that equipment is properly assigned.
  8. Collaborate with the global information systems team to ensure that all IT activities comply with internal policies, industry standards, and legal regulations.
  9. Travel regularly to our offices in Scandinavia, including monthly trips to Gävle and Stockholm.
Qualifications
  • Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent work experience).
  • 2-4 years of experience in IT support, application support, system administration, or a similar role.
  • Preferred experience in Intelligent Automation, Microsoft O365 (Power Platforms, Power BI), UIPath, and SAP.
  • Demonstrated autonomy in managing projects and change initiatives.
  • Strong customer orientation with excellent support skills in common applications, particularly within the O365 suite.
  • Strong communication and interpersonal skills, with the ability to collaborate effectively across teams.
  • Fluent in English and Swedish.
  • Strategic mindset with a passion for driving technological innovation and business transformation.


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