
Centurion Program Coordinator
5 days ago
The Centurion Engagement Team is seeking a highly skilled and motivated individual to join our team as a Centurion Program Coordinator. In this role, you will be responsible for delivering exceptional customer experiences that foster long-term relationships and loyalty.
As a coordinator, you will work closely with colleagues across various teams and service units to ensure seamless customer journeys, from welcome calls to benefit registrations and exclusive events. Your creativity and fearless approach will enable you to suggest and implement changes to improve both the product and customer experience.
To succeed in this role, you must possess a passion for building loyalty and long-term customer relationships, understand the current customer journey, and have previous experience in customer service and complaint handling processes. Additionally, you should be a team player who thrives in a fast-paced environment, able to prioritize tasks effectively and utilize multiple platforms and tools simultaneously.
Key responsibilities include:
- Developing and implementing a structured and seamless workflow for the Nordic markets.
- Inviting our most valued Card members to the exclusive world of Centurion.
- Creating tailored welcome meetings, follow-ups, and proactive activities based on customers' needs.
- Staying up-to-date with benefits, such as local and international events, and offers in the Amex Experiences app.
- Supporting the administration of incoming benefit registrations.
- Suggesting and implementing changes to improve the product and customer experience.
- Participating in face-to-face events with Card members.
We value our colleagues' well-being and offer a range of benefits, including competitive base salaries, bonus incentives, comprehensive medical, dental, and vision insurance, and flexible working arrangements.
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