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Shop Floor Manager

2 weeks ago

Stockholm, Stockholm, Sweden H & M Hennes & Mauritz Gbc AB Full time
About This Role

This is a full-time position, 40 hours per week. You will report to the Head of Retention and be responsible for leading our store team to deliver outstanding customer experiences and drive business growth.

Responsibilities
  1. Deliver Exceptional Customer Experiences: Secure superb service in all areas according to our Service standards, ensuring a seamless and enjoyable experience for our customers.
  2. Foster Strong Customer Relationships: Retain and recruit members as Singular Society ambassadors, fostering strong relationships and driving customer loyalty.
  3. Drive Sales Growth: Identify sales opportunities and implement strategies to enhance the shopping experience, analyzing key performance indicators (KPIs) and taking action to improve results.
  4. Execute Recruitment Targets: Execute on recruitment targets and onboard new members, ensuring their integration into our community.
  5. Maintain High-Quality Visual Standards: Maintain high quality standards on merchandising, commercial calendar, and store standards, ensuring a visually appealing and engaging store environment.
  6. Collaborate with Office Team: Collaborate with the Office team to secure allocation and stock levels, ensuring optimal inventory management practices.
  7. Lead and Develop Your Team: Support, lead, and manage a team to enhance the shopping and working experience in your store, motivating them to achieve company goals and objectives.
  8. Develop Future Talent: Plan, execute, and follow up the recruitment processes for your store, execute staff training and development, organize training sessions, identify future talents, and ensure clear goals for development.
  9. Ensure Compliance and Safety: Ensure that all safety and legal procedures are followed, maintaining a safe and healthy work environment.
  10. Embody Company Values: Embody our company values and leader principles, serving as a role model for your team and others within the organization.